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Knowledge Services Briefing
General Update

Knowledge Services Briefing - Issue 1 - 1st August 2019

In this issue:

New National Briefings

Your regional bulletins have now been replaced by a monthly Knowledge Services Briefing and a monthly Knowledge Services Briefing: CPD and People News. The Knowledge Services Briefing is published on or around the 1st of each month. The Knowledge Services Briefing: CPD and People is published on or around the 15th of each month.

Knowledge for Healthcare - Plan on a page

Putting the learning from recent training into practice, HEE's senior team has summarised our work to deliver Knowledge for Healthcare, nationally and regionally. Take a look at our Plan on a Page. Let us know what you think. Please contact your Regional Lead with your comments.

Quality and Improvement Outcomes Framework

The HEE Quality and Improvement Outcomes Framework (Outcomes Framework) for NHS funded library and knowledge services has now been published on the HEE website.

Communication about the new Outcomes Framework has also been sent to Chief Executives of all NHS organisations with a Learning and Development Agreement (LDA). The letter commends the new Outcomes Framework towards optimizing the contribution of the library and knowledge services to improving patient care and ensuring an evidence-based NHS. It requests that Chief Executives ensure that a member of their Executive is sighted on the change of process and are able to engage with library service managers.

The Outcomes Framework is also available on the Knowledge for Healthcare blog accompanied by other supporting documentation, including a handbook and glossary, forms and templates for self-evaluation and FAQs.

The Framework is a valuable tool for you to support engagement with your organisation and to demonstrate the value of your service to help initiate improvements for your service.Thank you to everyone who has engaged in the process of developing and piloting the Outcomes Framework. If you have any other questions on the communication of the Outcomes Framework then please do contact your HEE lead.

Health Information Week

Thank you to those of you who took part in Health Information Week, 1-7 July 2019, whether through events, displays or social media activity. The multi-sector project group for Health Information Week will be drawing together a national evaluation: they would love to see your evaluations of your activities and to hear your feedback.Please respond by the end of August, so that the group can collate your feedback and the learning for next year.

You can use any of the methods described at for your evaluation and respond:

Thank you again for all the contributions in 2019; next year Health Information Week will be Monday 6 July to Sunday 12 July 2020.

Health Literacy Awareness

In 2018-19 many library and knowledge services specialists took part in health literacy awareness and train-the-trainer sessions co-delivered with the Community Health and Learning Foundation. Very sadly, the Community Health and Learning Foundation closed on 31 July 2019. Individuals who were trained are authorized to continue to use the existing resources, including the Foundation’s logo. We will be in contact with trained trainers in relation to evaluation and support. We are also in discussion with the Royal Society for Public Health in relation to accreditation.

New resources are in development to support the spread of health literacy awareness: materials for a 1-hour face-to-face session; a tool to search for data on local health literacy levels; and an e-learning programme in partnership with NHS Education for Scotland (building on

If you would like to know more about health literacy, do draw on the Health Literacy Toolkit (please note that this takes you to a tab within the population health section of the HEE website). 

Contact if you would like more information or have ideas on our health literacy activity and don't forget that October is Health Literacy Awareness month



NHS OpenAthens restructure complete! In May we notified you about the planned changes to the NHS OpenAthens organisation structure. We are pleased to report that the new structure has been in place since 1 July 2019. Thank you for your support and understanding whilst the changes were made.Please read the attached document for further information.

New Applied Research Collaborations: The National Institute for Health Research (NIHR) has announced new Applied Research Collaborations to tackle the biggest challenges faced by the health and care system. The funding has been awarded to 15 partnerships across England, and showcases how local partnerships will work together to address specific health or care issues in their region.

HEE/NICE Quarterly MoU Meeting: Discussions included:

  • Following a series of changes to OpenAthens account management last year, we are pleased to see a reduction in the number of queries through the enquiry handling team.
  • Comparing customised and Counter 5 user statistics for national resources. Look out for news about training sessions for librarians coming soon.
  • The review of the NICE Framework Agreement for the procurement of print and e-resources. There will be further announcements in the autumn.

Updated Essential Sites List for July 2019: NHS Library and Knowledge Services (LKS) maintain a list of secure and legitimate health and care knowledge and education websites which NHS Trusts are encouraged not to block. The latest version of the NHS Library and Knowledge Service Essential Sites List (updated July 2019) is now available

Announcing the new Jisc Library Hub services: We're pleased to announce the launch of the new Jisc Library Hub Discover service. From today, the Discover service will take over from its predecessor Copac and will start providing libraries and users with the ability to do fast searches using a fresh new interface across the merged catalogues of 110 UK academic and specialist libraries – with more libraries to be added in the next few months.


Next Briefing

Knowledge Services Briefing: CPD and People News will be published on 9 August 2019. If you have anything you would like included please send to by 8 August 2019

Previous Issues

Previous issues of the briefings (last 5 editions of each briefing) will be held on the Knowledge for Healthcare blog

Knowledge Services Briefing - Issue 1 - 1 August 2019