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Knowledge Services Briefing
General Update

Knowledge Services Briefing: General Update
Issue 0004 - 1st November  2019


Resource Discovery Update

BMJ Best Practice: In the six months since BMJ Best Practice became available to all NHS staff in England, there have been 2.4 million page views and over 425,000 searches on the website and app, with over 20,000 staff now using the app. The patient information leaflets, of which there are now about 500, are proving popular and have been downloaded over 10,000 times.

There has been a slight change in the registration process for first time users of Best Practice. Those logging on for the first time select “Access through your institution” and then “NHS in England” to reach the OpenAthens login page. This additional step in the process is part of the new international standard for resource access ( Users will increasingly see the same practice mirrored across other content platforms.

All Best Practice user guides and promotional materials at have been updated with the new instructions. You may have spotted the new flyers aimed at nurses and GPs. Remember that print copies of all materials are available on request. Please do continue to actively promote BMJ Best Practice to ensure we get the very best value from the investment, for staff, learners and patients.


National Discovery System: HEE has been leading on research into the Discovery needs of end-users and LKS staff. This has shown a clear need for an integrated, national system that provides:

  • Simple intuitive searching across all procured and curated content
  • Streamlined back-office functionality for LKS staff

We have held a series of open dialogue sessions with some potential suppliers of a national discovery system to explore how their products may meet our needs. Work is now beginning on the detailed specification and project planning for this platform and the systems which will support it. Engagement with stakeholders (both end-users and the LKS community) will continue to inform the procurement and implementation of this product and the back-office systems.


HEE and NICE MoU Monitoring Meeting: Representatives met for the quarterly HEE and NICE MoU monitoring meeting. Discussions included:

  • Progress on reprocuring the NICE Electronic and Print Content Framework Agreement
  • NICE’s renewal of the national Cochrane Library contract


Collaborative Procurement: The Resource Discovery group is continuing to liaise with content providers to negotiate for more equitable, national collaborative deals. Recent developments include:

  • A national trial for Emerald e-journal collections
  • Renewal terms for Mark Allen Group collections
  • Negotiations with Wiley about the 10th edition of the Royal Marsden Manual and Wiley
  • Medicine & Nursing collection

For more information about any of these proposals, contact your regional Resource Discovery representative.


Help HEE Get Feedback From Learners

In 2018, HEE launched the National Education and Training Survey (NETS) to capture feedback from learners and healthcare students on clinical placements across the country. 24,000 responses were collected. HEE is hoping for an even higher response in this year's survey.

NETS 2019 goes live on 11 November and runs for four weeks, Please help encourage learners on placements in your trusts to complete the survey, by linking with relevant trust colleagues and using the resources in the NETS Communications Toolkit on HEEs's NETS webpage. Thank you!


Repositories – New Mailing List

Last week was Open Access Week, and we launched a new JISCmail list for the increasing number of healthcare library staff involved in setting up and/or managing institutional repositories. We see these repositories taking many shapes and forms as librarians work creatively, often with restrictive budgets, to create repositories to support organisational knowledge management and sharing. 

This discussion list has been set up by the Repositories Subgroup of the HEE Open Access Community of Practice and is for everyone already involved, or hoping to get involved, in repositories, to share ideas and ask questions.

For more information about the HEE Open Access Community of Practice, and the work of the Repositories subgroup, please see the Knowledge for Healthcare blog.

Subscribe to the list here:



Impact Case Study Update: The latest batch of impact case studies have been added to the KfH Blog listing with vignettes created where appropriate. The new additions appear at the bottom of the listings.


Topol Review: HEE's Knowledge Management team produce a monthly email round-up covering items relating to emerging technologies in libraries as well as new and emerging information relating to the 3 main areas of the Topol Technology Review. It's a great way to keep up to date with new information on technology in libraries and healthcare. See the most recent issue here and sign up to monthly updates here


Health-related Publications from National Organisations, Royal Colleagues and Professional Bodies: see the September 2019 compilation produced by the library and knowledge service team at Blackpool Teaching Hospitals NHS Foundation Trust. 

Next Briefing

The next Knowledge Services Briefing: Development Opportunities and People News will be published on 15 November 2019. If you have anything you would like included please send to by Friday 8 October 2019

Previous Issues

Previous issues of the Knowledge Service Briefings are held on the Knowledge for Healthcare blog.

Knowledge Services Briefing: General Update Issue 0004 - 1st November 2019