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Library Knowledge Services (North)

Saying no nicely

Description:

Tricky situations with colleagues or customers. This is when we can lose our confidence and poise. The aim of this online session, specifically for Library Staff, is to look and sound more assertive in those awkward situations.

We’ll focus on techniques for stating your case (when there’s opposition) plus making and refusing requests – nicely! Always following best practice with regard to team-working and customer service in the library and information service environment.

As a result of this workshop, you will be able to use assertiveness techniques for:

  • Stating your case when there’s opposition
  • Making a request of a colleague or customer
  • Refusing a request…..’nicely’!It’s an interactive online session of 2 hours.
  • Bridgford Consultancy uses the Cisco Webex platform for delivery of virtual workshops. The platform supports interactive training with camera, audio, break-out sessions and other features. If you’re not familiar with its use, your facilitator will explain at the start of the session.
  • The workshop, for 9 participants, is both reflective and interactive. Participants are asked to bring with them a scenario where they are required to deliver a difficult message.

 

 

By booking onto this course you will be giving permission for the event organiser to pass your email onto the trainer. This is to enable them to contact you with further course details, training links and questionnaires

Each participant will need their own computer (not ipad or phone) and audio facility (phone or VOIP), a camera is useful but not needed.

By booking on to this course you have confirmed that you have accepted the terms of our privacy statement. The details you provided are managed in accordance with the Health Education England's (HEE's) Privacy Notice (full details can be found in: https://www.hee.nhs.uk/about/privacy-notice). We process all personal data in accordance with the EU's General Data Protection Regulation (GDPR) policy and HEE's data protection registration details, as held at the Information Commissioner's Office.

Event Date: 20 January 2021 9:30 AM - 11:30 AM

Closing Date: Bookings closed

Category: Regional CPD Event

Trainer: Bridgford Consultancy

Location: Webex