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Library Knowledge Services (North)

Apprenticeship reflections of a library newcomer

I began my apprenticeship in customer service not long after starting a new role as a library assistant in March 2019. The library assistant job is completely different to my previous roles so I had to learn it pretty much from the very beginning. In my previous role my job was to assist patients. Switching to the library meant that now was to help staff. Around two months after starting my new role, I was offered the opportunity to do an apprenticeship. The objective of the apprenticeship was to get me to a point where I could perform my role with confidence and accuracy.…

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Popping up across Leeds - taking the library to where the users are

As a library serving a community care trust, the Leeds CCG, two local hospices and the council’s public health staff, we struggle to reach most of our users because they work all across the city. Maria was aware of pop-up libraries from her days working in the academic sector and suggested they made perfect sense in our circumstances, since they basically consist of taking a selection of materials and resources out of the library to where its users actually are. As a result, about a year ago, we started organising Leeds Community Health (LCH) Library Pop-Ups at our staff bases all over Leeds.…

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Customer Experience

A report from the Library Assistants Study Day on 6th November 2018 by Lorna Goudie (Aintree Library) and Julie Potter (JET Library)…

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